Shipping & Returns Policy

At tomoromax.com, we aim to make every order as smooth and straightforward as possible. Orders are carefully processed and shipped with tracking where available, with delivery times depending on your selected shipping method and location.

If your order arrives damaged, faulty or incorrect, or if you have questions about a return or cancellation, please contact us at info@tomoromax.com and our team will assist you.

Please see the FAQs below for more information about shipping, delivery, tracking, returns and order issues.

FAQs

How do I place an order on tomoromax.com?

Simply choose the Tomoro vape you want, add it to your cart and proceed to checkout. Enter your delivery and payment details, review your order and complete your purchase. Once your order has been successfully placed, you will receive an order confirmation.

How long will it take to receive my order?

Orders are typically dispatched within 24 business hours. After dispatch, estimated delivery times are:

Regular Tracked Parcel Post: 2–5 business days
Express Post: 1–2 business days

Please note that delivery to regional areas may take an additional 1–3 business days. Once your order has been dispatched, you will receive tracking information so you can follow your delivery.

How much does shipping cost, and can I track my order?

We offer two shipping options:

Regular Tracked Parcel Post: Free
Express Post: $20.00

Both shipping options include tracking. Once your order has been dispatched, you will receive an Australia Post tracking number so you can follow your delivery.

What should I do if my Tomoro vape arrives damaged, faulty or incorrect?

If there is a problem with your order, please contact us as soon as possible with your order details and information about the issue. Our team will review the case and work with you to find an appropriate solution. Please keep the product and its original packaging while your request is being reviewed.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Can I return or cancel my order?

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to assist if the order has not yet been processed or shipped. Returns may be subject to eligibility requirements, and certain products may not be returnable. If you are unsure whether your order qualifies, contact us through our Contact page and our team will assist you.